Returns & Exchanges

At Ornament Shop, we want you to love every piece that finds a place in your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack the items in their original decorative packaging and outer shipping box to ensure they remain protected during transit.

3

Attach Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned ornaments, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing